Privacy Policy

We collect information you provide directly when you create an account, book a session, or communicate through our platform. This includes your name, email address, phone number, and any profile details you choose to share.

For tutors, we also collect information necessary for our verification process, including government-issued identification, educational credentials, and professional references.

We automatically collect certain technical information when you use our platform, including your IP address, browser type, device information, and usage patterns. We use cookies and similar technologies to maintain your session and improve your experience.

We use your information to operate and improve the NYC Tutors platform, including matching students with appropriate tutors, facilitating communication between users, and providing customer support.

We use tutor information to conduct background checks and verify credentials through our trusted third-party partners. This is essential to maintaining the safety and trust that our families expect.

We may use your email address to send transactional notifications about your account, sessions, and messages. With your consent, we may also send promotional communications about new features or relevant tutoring opportunities.

We share limited profile information between tutors and families to facilitate the matching and booking process. Tutors can see a student's first name, grade level, and learning goals. Families can see a tutor's full profile, credentials, and reviews.

We share information with third-party service providers who help us operate the platform, including background check providers (Checkr), communication tools, and analytics services. These providers are contractually required to protect your data.

We may disclose information when required by law, to protect the safety of our users, or to enforce our Terms of Service. We do not sell your personal information to third parties.

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security audits.

Background check data is handled by Checkr under their own stringent security protocols.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We encourage you to use a strong, unique password for your NYC Tutors account.

You can access, update, or delete your account information at any time through your dashboard settings. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or safety purposes.

You can opt out of promotional emails at any time by clicking the unsubscribe link in any marketing message or adjusting your notification preferences in your account settings.

If you are a resident of California, New York, or the European Economic Area, you may have additional rights under applicable privacy laws, including the right to data portability and the right to restrict processing.

NYC Tutors is designed for use by parents and guardians to find tutors for their children. We do not knowingly collect personal information directly from children under 13. All accounts must be created by a parent or legal guardian.

Tutoring sessions may involve minors, and we take additional precautions to protect their safety, including mandatory background checks for all tutors and the ability for parents to monitor session activity.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting a notice on our platform or sending you an email.

Your continued use of NYC Tutors after any changes to this policy constitutes your acceptance of the updated terms.

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@nyctutor.org or through our Contact page. We aim to respond to all privacy-related inquiries within 5 business days.